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Flash Video Difficulties

We recommend always running the latest released version of Flash. If you experience issues installing or using the latest version of Adobe Flash player on this site, it is most likely a faulty Flash player installation.

Remove the Faulty Flash Player

For Windows users, try the following to remove the faulty player and install the latest version:

  1. Download the Adobe Flash Player uninstaller: 
    Windows: uninstall_flash_player.exe (181 KB)

  2. Save the file to your system, choosing a location where you can find it (for example, your desktop).

  3. Quit all running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still running which might possibly use Flash Player.

  4. Click Start > Run.

  5. Type cmd in the Open field.

  6. Click OK.

  7. In the command window, navigate to the folder the uninstall_flash_player.exe file was saved to (if it was saved to your desktop, this is done by typing cd desktop and then pressing enter) and then type:
    uninstall_flash_player.exe /clean

  8. Press Enter.

  9. Restart your computer.

  10. Reinstall the Flash Player Plugin from Adobe.

    Are You Still Having Trouble with the Flash Player?

    If you followed the instructions above and still have trouble with the Flash player, please consult the following websites: 
    Troubleshoot Adobe Flash Player installation for Windows
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2
    Troubleshoot Adobe Flash Player for Intel-based Macs
    http://kb.adobe.com/selfservice/viewContent.do?externalId=2dda3d81&sliceId=2
    Troubleshooting Adobe Flash Player for Linux and Solaris
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15397&sliceId=1